Cancellation Policy

Last updated: 18 October 2026

This policy applies to StoneOra at stoneora.shop. For assistance, email contact-us@stoneora.shop.

Request a cancellation

If you want to cancel or change an order, contact us as soon as possible at contact-us@stoneora.shop. Include your order number and the change you are requesting. Please do not treat a cancellation as complete until we confirm it.

Before dispatch

We will check whether the order can still be stopped or changed. Fulfilment may already be underway, so we cannot guarantee that every cancellation request can be completed.

After dispatch

If your order has already been dispatched, cancellation may no longer be possible. We will explain the available options, including any applicable return process under our Return & Refund Policy.

Refunds for cancelled orders

If we confirm cancellation of a prepaid order, we will explain the refund method and amount. Processing times depend on the payment provider. If we cancel because we cannot fulfil the order, we will notify you and arrange a refund of any payment collected for the cancelled items.

This policy does not limit rights or remedies provided by applicable consumer law.